Shipping and Returns

General Shipping Information

  • Most orders ship via FedEx or UPS who will not deliver to a PO box. Please select USPS if using a PO box.
  • We offer free standard shipping within the contiguous U.S. for orders over $100.
  • Orders normally ship within 24 to 48 hours after they are placed (Monday through Friday, excluding holidays).
  • We cannot cancel or alter your order for made-to-order product once it has been processed.

Expedited Shipping Services

  • Expedited services such as Next Day Air and Second Day Air shipping are available depending on product selection and shipment destination.
  • Next Day Air shipments will be delivered one day after they are processed by the carrier, while Second Day Air orders are delivered two days after a given carrier processes that shipment.
  • The cut-off time for expedited orders to ship on the same day is 2:00p Eastern. This is subject to change without notice.

International Shipments

  • We are not responsible for additional duties and/or charges collected by shipping carriers on behalf of your country.
  • Orders may be shipped via carriers other than UPS.
  • We may e-mail you with the actual freight charges for your approval prior to shipping an international order.


  • If you are not completely satisfied with your purchase please contact us using the information below.
  • To be eligible for credit, items must be returned in their original unopened packaging and be in sell-able condition.
  • Returns received after 61 days will not be credited.

1.800.394.8502 Mon - Fri 8:30a - 5:00p EST


850 Hollie Drive, Suite 200 Martinsville, VA 24112
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