Customer Care

No changes, corrections or cancellations are allowed after your order has been submitted to the shipping department./strong>
 
850 Hollie Drive, Suite 200
Martinsville, VA 24112
 
Tel: 1.800.394.8502
 
Payment Options:
 
We accept VISA, Mastercard, Discover, and American Express 

Standard Shipping to U.S. 48 States:

Orders under $250.00: Standard Shipping is $13.95 per order
Orders $250.00 and greater: Standard shipping is FREE.
All “in stock” Standard Shipping orders will ship with 24 – 48 hours after received (Monday – Friday).

No changes, corrections or cancellations are allowed after your order has been submitted to the shipping department.


Guaranteed Express Shipping to U.S. 48 States:

2nd Day Delivery: $35.00 per order for Eastern US Shipping Zone *
  $55.00 per order for Western US Shipping Zone *

 
Next Day Delivery: $75.00 per order for Eastern US Shipping Zone *
  $85.00 per order for Western US Shipping Zone *
                
(Rates apply to orders for order quantities of 20 pcs or less of casters.
For quantities greater than 20 pcs. actual shipping charges will be applied.)


All “in stock” Guaranteed Express orders will receive the highest priority status and are guaranteed to ship the same day as ordered, if ordered before 2:00 pm eastern time (Monday – Friday). Orders placed after 2:00 pm will ship the next business day. If you choose the Next Day Delivery option, you will receive your order on the next business day. If you choose 2nd Day Delivery, you will receive your order on the 2nd business day after your order is shipped.

Guaranteed Express Shipping Policy:
If you choose one of our Guaranteed Express Shipping services, and if we can fill your order completely from stock, we guaranteed that your order will ship the same day as placed, up until 2:00 p.m. eastern time (on business days). Orders placed after 2:00 p.m. eastern are guaranteed to ship the next business day. Orders placed on weekends and holidays will ship the next business day.

Guaranteed Express Service Shipping Rates are limited to orders of under 20 pcs. only. For Guaranteed Express orders of 20 pieces or more, exact shipping charges will apply.

* Shipping Zones by State:



Alaska, Hawaii, Virgin Islands & Puerto Rico:

All AK, HI, VI, & PR orders: $27.50 per order for Standard Shipping (USPS Priority Mail)

(Rates apply to orders for order quantities of 20 pcs or less of casters.
For quantities greater than 20 pcs. actual shipping charges will be applied.)


Canada:

All orders to Canada: $35.00 USD per order for Standard Shipping (USPS Priority Mail International)

(Rates apply to orders for order quantities of 20 pcs or less of casters.
For quantities greater than 20 pcs. actual shipping charges will be applied.)


International other than Canada:

All international orders (other than Canada): Actual Shipping Charges will be applied to your order. International orders will be shipped via USPS Priority Mail International. The shipping charges will be indicated on your packing list when you receive your shipment. If you wish to know the shipping charges in advance of the shipment, please make a comment on your order or send us an email requesting notification of the shipping charges.

We ship to any address in the world.

(Rates apply to orders for order quantities of 20 pcs or less of casters.
For quantities greater than 20 pcs. actual shipping charges will be applied.)


Return Policy

Customers may return items up to 45 days after purchase for credit. You will be credited the full amount minus the applicable restocking charges and exceptions listed below. Customers will not be credited for applicable shipping charges and customers are responsible for return shipping costs. Returned items must be in their original unopened packaging to qualify for credit.

Items returned within 30 days of customer receipt will incur a 15% restocking fee.

Items returned between 31 and 45 days of customer receipt will incur a 25% restocking fee.

Items returned after 45 days will not be credited.


Orders will be shipped by either UPS, Fedex, or USPS.

Thank you for shopping at Coolcasters.com!
 
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